Privacy Policy

We are committed to protecting your privacy and the confidentiality of your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you engage with our hypnotherapy, psychotherapy, counselling, and related services, including EMDR, EFT, and RARM.

We comply with applicable privacy laws, including the Privacy Act 1988 (Australia) and the Privacy Act 2020 (New Zealand), and we aim to follow best-practice international privacy standards for clients accessing our services globally.

We may collect personal and sensitive information, including but not limited to:

• Your name, contact details, and date of birth
• Health and wellbeing information relevant to therapy
• Session notes and treatment records
• Payment and billing information
• Website enquiries and communications

Sensitive health information is collected only when necessary to provide therapeutic services.

Your information is used to:

• Provide hypnotherapy, psychotherapy, and counselling services
• Tailor sessions to your needs
• Communicate with you about appointments or services
• Meet professional, ethical, and legal obligations

We do not sell or trade your personal information.

We take reasonable steps to protect your information from misuse, loss, unauthorised access, or disclosure. Information may be stored electronically using secure, password-protected systems. Online sessions may be conducted via third-party platforms (e.g. Zoom or WhatsApp), which have their own privacy policies.

Your information will not be disclosed to third parties without your consent, except where required or permitted by law (e.g. risk of serious harm, mandatory reporting obligations, or court orders).

You may request access to your personal information or ask for corrections if it is inaccurate, subject to legal and ethical limitations.

By engaging in services, you acknowledge that your information may be stored or processed in Australia or New Zealand, and potentially accessed internationally in accordance with this policy and applicable laws.

This Privacy Policy may be updated from time to time. The most current version will always be available on this website.

Appointments can be scheduled via email or Whatsapp. We understand that sometimes unforeseen circumstances arise; therefore, if you need to cancel or reschedule an appointment, please notify us at least 24 hours in advance to avoid cancellation fees. 

If you have questions or concerns about this Privacy Policy or how your information is handled, please contact us via the details provided on this website.